这就需要对面试官的面试技巧和想法进行管理。作者详细分析了如何改进面谈，以便明确提高管理的质量。面试官的面试技巧对整个面试过程的发展有着重要的影响。面试官必须提供合适的背景和环境，让参与者清楚地陈述和解释面试目标的工作。面试官的工作态度和整体态度需要有一种平静的影响。面试官的重点是确保在没有任何形式影响的情况下正确处理参与者的回答(Glazier & Powell, 1992)。
通过对访谈对象语境输入的理解、结构化的回答和提问体系的构建等工作，可以提高对访谈质量的整体管理。这些上下文参照对于正确而有意义地理解参与者反应的工作显然是重要的(Glazier & Powell, 1992)。
Interview process needs to be validity and reliability driven process which means that there is an urgent need for the working of the overall working of the reliability of the data collection and analysis process. This kind of reliability would ensure that the findings of the reports from the interview are managed as per the requirements of the organizations. As such, the endeavor of reliability is supposed to be followed at all stages of the working of the process. Right from the selection of the overall working of the questionnaires, management of the participant’s selection, question environment, conduct of the interviewer, etc, there should be reliability and validity of the process (Hoevemeyer, 2006).
This calls for the management of the interviewing skills and ideas of the interviewers. The authors provide detailed analysis of the manner in which interviews can be improved for the purpose of clearly improving the quality of the management. The interviewing skills of the interviewer make a significant impact on the development of the overall working of the interview process. Interviewers have to provide the right kind of background and environment for the participants to clearly state and explain the working of the interview objectives. There needs to be a calming impact of the interviewer’s work demeanor and overall approach. The focus of the interviewer is to ensure proper handling of the responses from the participants without any form of influences (Glazier & Powell, 1992).
Assessment of the key areas and ways in which quality of the interview can be improved
The overall management of the quality of the interview can be improved on the basis of the working of the understanding the participants contextual inputs, developing structured responses and questioning systems, etc. These contextual references are clearly important to have proper and significant understanding of the working of the participants’ responses (Glazier & Powell, 1992).