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毕业论文代写：顾客满意度和忠诚度

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毕业论文代写：顾客满意度和忠诚度

顾客满意一直是每个组织，尤其是快餐中心，所追求的目标之一。然而，由于客户偏好的变化以及需求的增加，客户满意度是实现的关键方面之一(Rhee & Rha, 2009)。除此之外，餐饮业也面临着激烈的竞争，顾客对服务标准和食品质量的期望也越来越高。营销者已经投入了大量的资金来创建和支持品牌形象，因为品牌能够在餐厅营销中获得重要意义。麦当劳投资于强大的品牌营销，通过有效的营销吸引顾客。他们以优质的服务赢得了忠实的顾客。如果顾客对服务质量感到满意，他们很可能成为品牌忠诚，这也增加了保留率(Jang, Olfman, Ko, Koh， & Kim, 2008)。因此，本研究选择顾客满意度与顾客忠诚度之间的关系作为研究对象，因为这种关系将使营销者获得竞争优势。另一方面，麦当劳是最成功的快餐连锁餐厅，采取各种政策、策略和程序来让顾客满意。

目标

研究顾客满意度与顾客忠诚度之间的关系。

识别和分析影响顾客满意的主要因素。

研究顾客忠诚度对获得竞争优势的影响。

项目可交付成果

由于顾客满意和顾客忠诚之间的关系是显而易见的，组织不仅想要保持顾客对产品和服务的满意，而且要努力使他们忠诚(Qin & Prybutok, 2009)。

服务和产品质量、满足客户需求、客户拜访频率、客户支持团队效率、就餐环境是影响客户满意度的几个主要因素(Han & Ryu, 2009)。

顾客在第一次购买产品或服务后，如果他们的期望得到满足，他们很可能会感到满意。这种表现有潜力发展忠诚的客户对品牌。基于客户忠诚度，组织能够获得竞争优势，这将使他们从其他市场参与者中脱颖而出(Prybutok & Qin, 2008)。

毕业论文代写：顾客满意度和忠诚度

Customer satisfaction has been one of the major aspects that every organization has been aiming to gain, especially the fast food centres. However, customer satisfaction is one of the critical aspects to achieve because of the changing preferences of customers and their increasing demand as well (Rhee & Rha, 2009). In addition to this, restaurant industry is not free from extensive competition and increasing customer expectations regarding the service standards and quality of food. Marketers have invested lump sum amount to create and support the brand image as branding enables in gaining significance in the marketing of restaurants. McDonalds invested in the marketing of strong branding which attracts the customers through their effective marketing. They made brand loyal customers through their excellent service. If the customers feel satisfied with the service quality, they are likely to become brand loyal which increases the rate of retention as well (Jang, Olfman, Ko, Koh, & Kim, 2008). Thus in this research study, the relationship between customer satisfaction and customer loyalty has been selected to investigate on as this relationship will enable the marketers in gaining competitive advantage. On the other hand, McDonalds is the most successful fast food chain of restaurants that undertakes various policies, strategies and procedure in making the customers satisfied.

Objectives

To investigate the relationship between customer satisfaction and customer loyalty.

To identify and analyze the major factors that influence customer satisfaction.

To investigate the impact of customer loyalty on gaining competitive advantage.

Project Deliverables

Since the relationship between customer satisfaction and customer loyalty is evident, organizations want to keep their customers not only satisfied with the products and services but also strive to make them loyal (Qin & Prybutok, 2009).

Quality of service and products, meeting the demands of customers, frequency of the customers visit, efficiency of customer support team, dining environment are a few of the major factors that influence customer satisfaction (Han & Ryu, 2009).

Customers after first purchase of a product or service are likely to be satisfied if their expectation is met. This performance has potential to develop loyalty customers towards brand. Based on customer loyalty, organizations are being able to achieve competitive advantage which will enable them to stand out from other market players (Prybutok & Qin, 2008).

澳洲论文代写价格

功課代寫：美國應該有免費醫療嗎?

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功課代寫：美國應該有免費醫療嗎?

在本文中，有6個來源被引用和解釋，以達成對這篇文章的論點陳述的共識。論文的主旨在於探討美國大學英語教學的現狀。S應提供免費的衛生保健系統，其中每個人的衛生保健需要得到滿足，而不需要資金(Cutler et al. 3-25)。毫無疑問，按照美國的普遍法律，美國人民有權享受免費醫療。當政府說人們應該工作，他們將不得不提供稅收，這是正常的，但當一個人不舒服，不能照顧自己，那麼政府就必須介入，做必要的事情。對美元的控制是政府和他們的美聯儲部門的責任，他們有能力像佩爾贈款一樣提供和印刷所需的貨幣。然而，醫療保健行業的成本一直在上升，越來越少的人有能力或收入得到適當的治療。本文共發表了6篇參考論文論文陳述的文章，以勾勒出重點鮮明的觀點。

應你。美國有免費的醫療保健系統嗎?

第一條

第二條

第三條:

這篇文章的作者是紐約州的丹尼爾斯。，即“司法、衛生和衛生保健”。本文探討了完全公正的含義以及它對醫療保健系統的意義。本文對所討論的問題提出了一種基於道德的觀點。“這篇文章注意到機會保護和衛生保健之間存在着明確的關係，說明了調節衛生保健系統設計的基本分配公平原則是有助於機會平等保護的原則(Daniels 121-231)。”因此，任何以正義爲基礎的理論，只要能夠支持基本的平等機會保障，就能夠擴展到衛生系統。綜合考慮這些觀點，文章的結論是，由於有不平等的機會分配給人們試圖獲得醫療保健，在美國的醫療保健。S不是免費的。因此，有一種方法可以使該系統對美國所有人免費。關鍵的要求是平等分配人們的醫療服務，這就免除了低收入人羣享受醫療服務的費用。

第四條:

這篇文章是2014年發表的一篇新聞文章，作者是《赫芬頓郵報》(Huffington Post)的傑弗裏·楊(Jeffrey Young)。這篇文章解釋了爲什麼世界上最富有的國家不能在醫療保健方面向人民分配平等和自由的權利。作者用《合理醫療費用法案》(Affordable care act)來解決這個問題，說明即使在該法案出臺之後，仍有3100萬人沒有醫療保險(年輕的320人)。這意味着，如果不提出這項新法律，未投保的人數將減少2500萬人。這篇文章進一步描述了公衆對奧巴馬發起的後來被稱爲奧巴馬醫改的計劃是如何不滿意的。美國現在面臨着巨大的黨派分歧，自由派認爲法律更受歡迎，而保守派則認爲這是最糟糕的事情。

第五條:

本文摘自聯合國世界衛生組織的一份報告，探討了醫療保健行業的殘酷事實。這篇文章描述了成千上萬的人的狀態，他們一生都在排長隊，卻沒有得到任何結果。有些是U。在美國，只有在血壓被檢測出來，一些人睡在汽車裏，希望乳房x光檢查能完全得到時，他們纔會步行數英里(經合組織健康數據12)。此外，這篇文章還提供了獨特的見解，以瞭解問題的嚴重程度，以及獲得服務的人與沒有能力提供服務的人之間的差距。這篇文章清楚地表明，奧巴馬第一任期醫療改革的關鍵項目一直影響力較弱。同樣也需要更多的關注。

第六條:

另一篇被考慮的文章來自Yes雜誌，即《醫療保健:困擾我們的是什麼》。這篇文章的獨特之處在於，它從尋求幫助的人的角度對我們的衛生保健系統提供了一個獨特的視角(Pibel等，14)。這篇文章進一步啓發了人們的觀點，即免費醫療不僅是美國個人的需要。還有那些因爲醫療費用遲早要申請破產的機構。

功課代寫：美國應該有免費醫療嗎?

In this paper, there are 6 sources that have been referred to and explained to reach the consensus on this essay’s thesis statement. The essay thesis statement lies in exploring whether U.S should provide free health care system wherein each individual’s health care need is met without the requirement for capital (Cutler et al. 3-25). There is no doubt on the perspective that as per universal American law, American people have the right to free health care. It is alright when the government says that people should work and they will have to provide taxes but when one gets unwell and cannot care for their own selves, then it is essential for the government to step in and do the needful. The control of American currency is the responsibility of the government and their federal reserve’s department with the ability of providing and printing money as needed just as the Pell Grant. However, the costs in the health care industry have been on a rise with lesser and lesser individuals having the capability or the income to get their treatment done properly. This paper has undertaken 6 articles that refer to the essay thesis statement in order to outline the key distinct perspectives.

Should U.S have free health care system?

Article 1

Article 2

Article 3:

The article is written by Daniels, N., namely, “Justice, Health and Health care”. This article explored what it means to have complete justice and what it means for the health care system. As per this article, a morality based view was given to the argument under discussion. “The article noted a clear relationship to be present between opportunity protection and health care depicting that the essential distributive justice principle to regulate the health care system design is a principle that helps in opportunity equality protection (Daniels 121-231)”. Any justice based theory which leads towards supporting an essential equal opportunity assurance can therefore lead towards being extended into the system of health. Considering these arguments collectively, the article concluded that as there is unequal opportunity distributed to people trying to access health care, the health care in U.S is not free. Therefore there is a measure by which the system can be made free for all people of U.S with the key requirement being in equally distribute access to people that is exempt the price of that health service which have lower income scale.

Article 4:

This article is a news article published in 2014, by Jeffrey Young at Huffington Post. The article provided explanation as to why the richest nation of the world has not been able to distribute equal and free rights to people when it comes to health care. The author addresses the issue with the Affordable care act illustrating that even after this act, there were 31 million individuals that do not have an insurance of health (Young 320). This implies 25 million less uninsured individuals than there would be if this new law was not proposed. The article further depicts how the public at large is not happy about what Obama had initiated which was later on termed as Obamacare. The country has now faced a big partisan divide with liberals being of the view that law has more favorability while conservatives see this as the worst thing to have happened.

Article 5:

This article has been taken from United Nations World Health Organization report to explore the health care industry’s brutal truth. The article depicted the state of thousands of people that spend their life time in long queues without any result in the end. Some are those U.S based citizens that have walked for several miles only when their blood pressure is checked and some sleep in their automobiles with the wish that their mammogram might get completely (OECD Health data 12). The article furthermore provided unique insight into the extent to which the issues lie and the divide present between those getting their services and those not able to afford it. The article made it apparent that the key first term programme plant of health care reform by Obama has been a weaker influence. More focus will be needed for the same.

Article 6:

Another article considered is from Yes Magazine, namely, “Health care: It’s what ails us”. The article was unique in the sense that it provided a unique perspective on health care systems of US from the perspective of those seeking help (Pibel et al. 14). The article further enlightened the perspective that health care being free is not only a necessity for individuals of U.S but also the organizations that have to file bankruptcy sooner or later due to medical bills.

澳洲代写：政治环境对经济的影响

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澳洲代写：政治环境对经济的影响

这是一个建立在议会民主基础上的共和国，总统们在议会中享有相当大的权力(Agenor et al.， 2010)。既有行政权，也有立法权。这个国家的政治力量分为中左翼和中右翼联盟。这些政党之间的活力是不断的，但仍然存在与国家的政治局势稳定(Clemens et al.， 2016)。然而，政治自由在这个国家并不存在，这可能会给懒汉们带来混乱，而且公民成员也没有太多的自由。所采用的立法方法是两院制的。

3.2墨西哥

墨西哥的政治环境发生了重大变化。与智利相比，智利的政治自由度更高，因为指标显示该国在7项指标中得分为3。该国的公民自由也达到了7分之3，这比智利的情况要好得多(Demirguc-Kunt, 2014)。这个国家是以国会为基础的民主国家，总统直接选举产生。政府现在把重点放在宏观经济目标上，而不是增加就业和投资。财政方法的管理已经产生了促进经济增长的效果，并使国家摆脱了衰退的任何影响。

澳洲代写：政治环境对经济的影响

4. 商业环境

4.1智利

智利的纺织服装行业在开发纤维、产品开发响应能力和严格的运输期限要求方面具有各种竞争优势(Gallagher, 2014)。该行业包括纺织及成衣两个界别分组。纺织品包括由动物饲料、人造纤维、混纺或人造纤维及植物纤维等原料制成的梭织物和纱线。另一个细分行业是服装。这包括不同的制造部门，包括内衣，户外服装，休闲服，甚至正式服装，所有这些都是通过织物和编织技术制成的衣服和面料(Hogenboom, 2010)。工业商业环境的竞争优势在于，该国在全国范围内都有其单独的纤维。这工人技术高超。有快速适应市场趋势和经济变化的能力，有售后服务的效率、质量和反应能力。所有产品均通过ISO-9001认证。这里涉及的主要产品包括动物纤维、混纺纤维、人造纤维、人造纤维、平纹编织、针织和服装，通过袜子和内衣(如底裤和内衣)技术制作服装。

然而，在商业环境中，懒骨头将面临几个挑战。这包括说西班牙语的需要、涉及的税收问题和社会保障领域的存在。

澳洲代写：政治环境对经济的影响

This is a republic based over democracy of parliament where Presidents are engaged in enjoying power of considerable nature (Agenor et al., 2010). There exists executive as well as legislative power. The political forces in the nation are categorized into coalitions of center left and center right. These parties are in constant dynamic energies with each other but still there exists political situation stability with the country (Clemens et al., 2016). The political freedom however is not present in the nation and this can create chaos for Lazybones and also there does not exist much of liberty to the civil members. The legislative approach utilized is bicameral in nature.

3.2 Mexico

There have been significant changes in the political environment of Mexico. In comparison to Chile, there is better political freedom as the indicators depict scoring of 3 out of 7 for the country. The civil liberties within the nation are also at 3 out of 7 which is much better than the status of Chile (Demirguc-Kunt, 2014). The country is a congress based democracy with the President being elected directly. The government now has a focus over goals of macro-economic nature over increasing employment as well as investment. The management of fiscal approach is present which has resulted in promoting growth economically and has led the nation to move out of any effect of recession.

澳洲代写：政治环境对经济的影响

4. Business Environment

4.1 Chile

The textile and garment industry of Chile boasts various range of competitive benefits with regard to development of fibre, product development responsiveness and requirements of shipping under strict deadlines (Gallagher, 2014). There are 2 sub-sectors encompassed within the industry inclusive of textiles and garments. Textiles are inclusive of woven and yarn made from fibres that are obtained from raw materials such as animal fodder, material made by man, blended or artificial fibre and vegetable fibre as well. The other sub-sector is garments. This is inclusive of various manufacturing departments comprising of under-wears, outer-wears, casual wears and even formal wears that are all made through fabrics and clothes made from woven and knitted techniques (Hogenboom, 2010). The competitive benefit in the industrial business environment is the fact that the country has availability of its individual fibres of textile across the nation. The labour is skilled highly. There is an ability of quickly adapting to the trends in the market and to the changes within the economy, and there is after-sales service efficiency, quality and response apprehension. Furthermore all the products are certified under the certification of ISO-9001. The leading products involved here are inclusive of fibres for animals, blends, man-made fibres, artificial fibres, plain weaving, knitting and garments, making garments through the technique of hosiery and under-garments such as foundation wear and lingerie.

There are however several challenges in the business environment that Lazy bones will face. These are inclusive of the need to speak Spanish, the issues of taxation involved and the presence of a social security field.

代写英文论文：身份概念

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代写英文论文：身份概念

身份概念是在社会政治话语背景下，从心理学角度提出的概念。它指的是一个人最好将自己定义为一个由行为、信仰和态度形成的独立的个体的方式(Samovar ET AL.， 2010)。身份的形成受社会规范、文化价值观、生活方式、政治取向等因素的影响。通过使用身份的概念，个体将自己归类为特定的群体成员。这样的群体往往有相似的行为、信仰和态度。此外，它还用于根据行为、信仰和态度的差异来区分属于其他群体的人(Tchistiakova和Waechter, 2015)。因此，根据这一观点，欧洲人的身份可以被定义为一套价值观、信仰和规范，这些价值观、信仰和规范支持一个人作为欧洲人的自我认同。这并不妨碍个体从自我识别到其他身份。一个人可以同时拥有德国人、瑞典人或法国人的欧洲身份，前提是与各种身份相关的价值观、信仰和规范互不冲突(Waechter, 2015)。

什么决定了欧洲人的身份

欧洲身份的概念取决于它所讨论的话语类型。然而，主要目的是在欧洲各国之间建立统一。欧洲身份的决定因素也随着话语类型的不同而不同。例如，欧洲特性形成的一些决定因素与政治和经济结构有关。欧盟机构的存在决定了个人的欧洲身份。

代写英文论文：身份概念

欧洲认同的另一个决定因素是规范性，它提出认同与每个欧洲人所共有的信仰和价值观的一般观念之间的关系。这些价值观和信念阻止了我超越个别国家或文化过去政治身份的共同性，从而决定了单一的欧洲身份。价值观、信仰、规范、行为等与人相关的方面是欧洲身份的最强决定因素(Mols和Weber, 2012)。

欧洲身份的概念是1973年在哥本哈根首脑会议上提出的。欧共体成员会议之后发表了《欧洲特性宣言》，该宣言最初只限于将经济和政治特性确定为欧洲一体化的决定因素

欧洲身份(Peebles, 2011)。然而，几十年来，欧洲身份的演变意义现在主要包括文化和公民因素作为其主要决定因素。文化因素指的是人们与其他欧洲国家的人在共同准则、价值观和信仰方面的亲密感，与非欧洲国家的人相比。公民因素提到对界定影响人民日常生活的规则、准则和权利的政治组织的认同程度。这些是欧洲身份的一些基本决定因素。一个人也可以在他对共同文化的认识的基础上拥有欧洲身份，同时也可以将欧盟作为决定欧洲身份的政治组织而衰落。因此，欧洲身份的程度受到政治因素合法性的影响，这些政治因素声称是欧洲身份的一个指标，或者一个人可以获得的证据，表明他与其他欧洲人的相似之处。因此，欧洲身份的两个基本决定因素是公民或政治因素和文化因素。

代写英文论文：身份概念

The idea of identity is a concept taken from the psychology when referred in the background of social and political address. It refers to the way in which a person would preferably define themselves as a distinct and separate individual formed by the behaviour, beliefs and attitudes (Samovar ET AL., 2010). The identity formation is affected by various factors like social norms, cultural values, lifestyle and political orientations. By using the idea of identity individuals categorize themselves as a particular group member. Such group tends to share similar behaviours, beliefs and attitudes. Also it is used for separating the people who belong to other groups on the basis of differences in behaviours, beliefs and attitudes (Tchistiakova and Waechter, 2015). Thus as per this standpoint the European identity could be defined as a set of values, beliefs, and norms which supports the self-identification of a person as European. This does not bar the individual’s from identifying themselves to other identities. A person can own a European identity simultaneously with a national identity of being a German, Swedish or French, given that the values, beliefs, and norms related with the various identities does not conflict with each other (Waechter, 2015).

What determines European Identify

The idea of European identity depends on the discourse type in which it is deliberated. However the primary purpose is to generate unity among the Europeans. The determinants of the European identity also vary with the variation in the discourse type. For example, some of the determinants for the formation of European identity are associated with the political and economic structures. The presence of the EU institutions determines the European identity for the individuals.

代写英文论文：身份概念

Other determinant for the European identity is normative which proposes the relation of identity with the general ideas with respect to believes and values shared by every Europeans. These values and believes deter mine the commonality surpassing past political identities of individual countries or cultures and thus determine the single European identity. The values, believes, norms, behaviours and other such people related aspects are the strongest determinants of the European identity (Mols and Weber, 2012).

The idea of the European identity developed in 1973 in the Copenhagen summit. The meeting of the EC members was followed by the Declaration of European Identity which was originally restricted to economic and political identification as determinants of the

European identity (Peebles, 2011). However, over decades the evolving meaning of the European identity now accommodates mainly the cultural and the civic factors as its prime determinants. The cultural factors denote to the feeling that the people have with respect to the closeness in terms of common norms, values and believes with the people from other European nations in comparison with the people from non-European nations. The civic factors mention the grade of identification with respect to the political organizations which defines the rules, guidelines and rights affecting the common daily lives of the people. These are some of the fundamental determinants of the European identity. The person can also have a European identity on the basis of his awareness of the common culture and at the same time can decline the EU as a political organization determinant of the European identity. Thus the extent of European identity is affected by the lawfulness of the political element which claims to be an indicator of European identity or the evidence a person can get for the type of resemblances with the other Europeans. Hence the two fundamental determinants of the European identity are the civic or political and the cultural factors.

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paper代写：电子战略

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paper代写：电子战略

在为国家体育校园制定电子战略之前，了解电子战略的内涵和内容是十分重要的。电子战略是为电子商务处理的战略，因为它是发生在互联网领域的业务(江，2010)。今天，企业正在扩大他们的视野，以推动收入和一个企业使it收入的主要领域之一，今天是在互联网领域。因此，电子商务包括所有需要集成到通过internet运行的业务中的技术和应用程序。为了使企业在电子商务中取得成功，组织必须制定适当的策略，使企业达到目标市场，并在人群中建立或建立品牌知名度。

在制定战略之前需要研究的另一个重要方面是了解目前为这个特定行业工作的趋势和市场。说到体育运动，健身和时尚总是存在着一种趋势。然而，随着体育领域的日益普及，新的趋势和价值开始出现。最近的一项研究表明，各种社交媒体的引入，包括Facebook, YouTube和Instagram，使得现有的趋势变得更加突出和强大(Alex, 2016)。正如Alicia Mathew所说，从全球视角来看，如今体育仍然是仅次于电影和歌曲产业的热门话题之一(Alex, 2016)。这一趋势的增长不仅推动了体育产业的发展，也推动了各种体育用品的发展。

paper代写：电子战略

另一项研究强调，新一代人群中健身和健康意识的重要性，是大众健身和体育活动增加的关键原因(Schreeder, 2015)。同样的研究也表明，体育运动越来越受欢迎，以及它未来可能给个人带来的好处和受欢迎程度也推动了这一趋势(Schreeder, 2015)。在当前的全球形势下，一个国家内的每个州都在通过学习这一特殊趋势的增长来建设体育校园，独立的年轻人的父母也受到了加入这些体育校园的激励(Schreeder, 2015)。

因此，当涉及到电子商务时，对于组织的营销人员来说，在实施任何其他策略之前，首先制定合适的策略是很重要的，因为策略本身会带来需要实现的清晰性和重点。作为一个基本方面，制定清晰有力的战略，使市场计划发挥作用是很重要的。为此，6p ‘s的营销组合将用于综合和整合网站，因为6p ‘s是迄今为止营销人员使用的最有效和高效的营销组合之一(Borden, 2009)。

paper代写：电子战略

Before developing e-strategy for the National Sports Campus, it is important to comprehend the aspect and what e-strategy is all about. E-strategies are strategies processed for an e-business, as it is the business that is taking place in the domain of internet (Kiang, 2010). Today businesses are expanding their horizons in order to drive revenue and one of the main area in which a business makes it revenue today is in the sector of internet. Hence e-business includes all technologies and application that need to be integrated in to a business operated through internet. In order for the business to be successful in e-business, it is important for the organization to derive suitable strategies that could make the business reach to the targeted segment and also to make or establish brand awareness among the population.

Another important aspect which needs to be studied before development of the strategy is the understanding of the trends and the market that is currently working for this particular industry. When it comes to sports, there is always an existing trend of fitness and the fashion that is always associated with it. However, with the growing popularity within the sports sector, new trends and value started emerging. According to a recent study, the introduction of various social medias, including Facebook, YouTube and Instagram, made the existing trend become more prominent and powerful (Alex, 2016). As per Alicia Mathew, today sports remain as one of the trending subject after film and song industry in the global perspective (Alex, 2016). This increase in trend has catapulted not only sports industry but also various sport accessories items.

paper代写：电子战略

Another study emphasized that the importance of fitness and health awareness among the new generation is the pivotal reason for the increase in the surge of masses into the fitness regime and increase in the sports activities (Schreeder, 2015). The same study also signified that the increasing popularity of sports and its future benefits and popularity which it could bring to an individual also fueled the trend (Schreeder, 2015). In the current global situation, every state within a country is building sports campuses by learning this growth in this particular trend and the parents to independent young adults are getting inspired to join these sports campuses (Schreeder, 2015).

Hence, when it comes to e-business, it is important for the marketers of the organization to develop suitable strategies primarily before the implementation of any other strategy, since the strategy itself would bring clarity and focus that needs to be achieved. As a fundamental aspect, it is important to develop clear and strong strategies to make the market plan work. For this, 6 P’s of marketing mix would be used to synthesize and integrate the website, as 6p’s is one of the most effective and efficient marketing mix used by marketers till date (Borden, 2009).