Analyse processes required for aligning IT infrastructure and operations with the business goals of an organisation
The organizational business processes have to be such that it aligns the IT infrastructure and operations with the business goals of organization. In my understanding of this course, I can establish that only where such a connection exists where IT infrastructure and operations support the business goals in a more coordinated way, instead of just serving functionality. How the company is hence able to structure its core business in business process modelling will be helpful here. The company will achieve the right coordination by IT strategically implementation and by proper governance. In addition, it would be possible to achieve business continuity as well as the required backup and recovery subsystems. These are more aligned with the risk management frameworks that exist for business objectives. Some of the key processes that are useful for aligning IT infrastructure and operations with the business goals can be categorized and discussed as follows.
The first key process will be the strategy level process. Strategy level processes are important because with these processes, the formulation of business goals is understood better. In incorporating IT works within the organization, strategic processes would also be useful to redefine how the IT processes connect to the overall business goals. IT processes are support processes to the business. Hence for reaping the benefit of using these support processes it is critical to align them to objectives. In strategic management, there is usually a tendency to view them as aligned with a hierarchical view of working. I believe, this is quite nature as people tend to view the processes of an organization as also being similar to the structure of the organization. Since most organizations are hierarchical then it follows that processes are also viewed as such. Now viewing the IT processes in a hierarchical would only consider IT processes as being drivers of the business strategy. However, this makes the IT processes as only tools of the organization. This was a concept that I had trouble understanding initially. What was the difference in considering something as a tool towards productivity and in viewing it as part of the productive space itself? To a layman’s eye, the difference is not much. However, as a person who has taken up this course to understand IT governance, management and operations, it is difficult to view IT and related software solutions as just tools. Viewing them as tools does not put them into the management or the governance space as they are only tools and hence are associated with the user of the tool in order to have any significance. Now even in using simple software tools, it can be said that the software use has values of its own. An automated version of software that helps identify virus instances in the network has a value of its own irrespective of the security team that is in place to install, manage patches etc.
The role of the top management in this context is to present the technology vision in a way that all the employees understand it not just as a tool. They have to view it as part of their normal working space and this is also something being management or governance. It would be necessary for them to present the use of technology in ways for the organization where employees can better understand how it helps them towards meeting organization goals. I remember reading about how any objective formulation has to be SMART. Such objectives would be specific to the point, it would be measurable and more. Now in the context of the SMART objectives then for organization goals, once again there might be some measure. The use of the IT framework will help the organization to become more competitive. By enhancing communication processes, the management would be able to give the organizational employees a better vision of how they could add to the business opportunities, how they could work towards enhancing coordination so as to satisfy the customers and how to work on product development and more.